Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
About the role
- Customer Success Executive managing end-to-end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Responsibilities
- Own and manage the full client journey from onboarding to ongoing support
- Onboard new clients onto our system and ensure a smooth setup
- Act as the main point of contact for clients, building strong and lasting relationships
- Handle and follow up on system-related issues raised by end users
- Ensure clients are fully utilizing the system and getting maximum value
- Collaborate with internal teams to resolve client concerns efficiently
Requirements
- 1–3 years of experience in Customer Success, Account Management, or a similar role
- Strong communication and relationship management skills
- Problem-solving mindset with a proactive approach
- Ability to handle multiple clients and priorities
- Experience in F&B or tech is a plus
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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