Manager for Sexual and Reproductive Health and Rights at CIFF focusing on Health Systems Access programs. Leading initiatives to improve equitable access to health services for vulnerable populations in the Sahel region.
About the role
- Process Manager responsible for Configuration and Change Management in global IT landscape. Collaborating with stakeholders and implementing ITIL best practices in Lübeck.
Responsibilities
- Execute and enforce the configuration management process, including maintaining and updating the Configuration Management Database (CMDB)
- Ensure a smooth change management process, including monitoring, supporting and approving (CAB) approval processes, and promoting continuous improvement
- Develop and implement a roadmap for a holistic and agile configuration and change management approach in line with ITIL best practices
- Act as the primary contact for internal and external stakeholders on all operational matters
- Maintain, improve and implement processes within the ITSM solution and generate reports
- Deliver training and provide operational support for colleagues and external partners, including creating user guides and work instructions
- Participate in cross-functional projects as the operational expert for Configuration and Change Management and represent process-related topics
Requirements
- Degree in IT or completed vocational training as an IT specialist (Fachinformatiker) or equivalent
- Professional experience in IT Service Management (especially Configuration and Change Management)
- Experience with ITSM tools in the areas of configuration, change management, reporting and IT service management
- Strong understanding of ITIL v3 and/or ITIL v4
- Familiarity with IT governance, compliance and audit requirements
- Business-fluent German and English
Benefits
- Attractive pay according to the applicable collective agreement, including various additional payments
- 30 days of annual leave plus company-regulated special leave days
- Flexible working hours
- Remote work possible
- Sabbatical option
- Contributions to (company) pension schemes
- Company laptop
- Individual onboarding and induction
- Professional development opportunities and coaching
- Private leisure and further training programs
- Company sports and preventive health courses
- Health center and gym
- On-site childcare and parent-child offices
- Family services with a 24/7 emergency hotline
- Subsidized company canteen
- Good transport connections and parking
- Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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