Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
About the role
- Process Manager managing Configuration and Change Management processes for global IT at Dräger. Ensuring operational process responsibility and stakeholder engagement within the organization.
Responsibilities
- Execute and ensure adherence to the Configuration Management process, including maintaining and updating the Configuration Management Database (CMDB)
- Ensure a smooth Change Management process, including monitoring, supporting and approving approval processes via the Change Advisory Board (CAB), and driving continuous improvements
- Develop and implement a roadmap for a holistic and agile Configuration and Change Management approach in line with ITIL best practices
- Serve as the primary point of contact for internal and external stakeholders on all operational matters
- Maintain, improve and implement processes within the ITSM solution and create reports
- Deliver training and provide operational support for colleagues and external partners, including preparing user manuals and work instructions
- Participate in cross-functional projects as the operational subject-matter expert for Configuration and Change Management and represent process-related topics
Requirements
- Completed university degree with a focus on IT or completed vocational training as an IT specialist (Fachinformatiker) or comparable qualification
- Professional experience in IT Service Management (especially Configuration and Change Management)
- Experience with ITSM tools in the areas of configuration, change management, reporting and IT service management
- Strong understanding of ITIL v3 or ITIL v4
- Familiarity with IT governance, compliance and audit requirements
- Business-fluent German and English
Benefits
- Attractive pay according to the applicable collective agreement, including various special payments
- 30 days of vacation plus company-regulated additional leave days
- Flexible working hours
- Possibility to work remotely
- Sabbatical
- Contributions to (company) pension scheme
- Company laptop
- Individualized onboarding and induction
- Professional development opportunities and coaching
- Employee leisure and further-education programs
- Company sports and prevention courses
- Health center and gym
- On-site daycare and parent–child offices
- Family support service with a 24/7 emergency hotline
- Subsidized company canteen
- Good transport connections & parking
- Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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