Hybrid Delivery Manager – Squad

Posted 4 weeks ago

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About the role

  • Delivery Manager leading a squad to execute merchants' ambitions at DotCollective. Balancing strategic delivery and hands-on management to achieve project goals.

Responsibilities

  • Lead your squad operating as both their strategic delivery partner and internal squad leader.
  • Work across projects and ongoing support for merchants, ensuring their goals are achieved.
  • Be the face of delivery for these merchants, building trust, driving results, and executing both the roadmap and the squad to deliver sustained impact.
  • Balance big-picture outcomes with hands-on squad management, ensuring every initiative runs efficiently, profitably, and with precision.
  • Own the rollout of the merchant's annual roadmap and quarterly plans.
  • Collaborate with the Strategy and Design teams to introduce service expansions.

Requirements

  • Experience in enterprise project management & account management within an agency environment.
  • Deep understanding of Shopify and eCommerce delivery.
  • Strong commercial and operational awareness, managing time, budget, and margin levers with confidence.
  • Excellent communication and relationship-building skills across technical and non-technical teams.
  • Experience leading cross-functional squads or client portfolios.
  • A balance of empathy and assertiveness, able to coach teams and guide clients toward the right outcomes.

Benefits

  • Full-time, permanent role within a dedicated squad
  • Hybrid / remote-first with in-person collaboration as required
  • Flexibility & Autonomy: We trust our team to work in ways that suit them best - outcomes matter most.
  • Career Growth: Shape the future of eCommerce and grow your expertise within a forward-thinking team.
  • Engaging Work: Work on exciting projects for some of the biggest names in retail, solving real-world challenges.

Job title

Delivery Manager – Squad

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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