Sales Manager driving sales strategy and revenue growth for FIFA Museum's B2B and B2C customers. Engaging with clients and collaborating with internal teams to maximize offerings.
About the role
- Director of Sales at Domestic & General managing UK contact centre sales and ensuring regulatory compliance. Overseeing performance, demand generation, and leading outsourced partners.
Responsibilities
- Define and execute the UK sales strategy to deliver growth, customer value and regulatory excellence
- Lead internal and outsourced sales operations, ensuring consistent performance and conduct
- Own UK sales targets, including revenue, conversion, margin and customer value
- Provide oversight of outsourced partners across performance, risk, quality and contractual outcomes
- Partner with Marketing on demand generation, pricing and proposition strategy
- Ensure full compliance with FCA requirements, SMCR responsibilities and internal policies
- Lead performance management, KPIs, MI and strategic interventions
- Oversee workforce planning to ensure capacity aligns with sales demand
- Drive colleague capability, engagement and incentives while managing conduct risk
- Lead pricing analysis and commercial optimisation
- Monitor market and competitor trends to identify risks and opportunities
- Contribute to wider UK Operations strategy and transformation
Requirements
- Expertise in regulated sales operations (financial services, insurance or similar)
- Strong knowledge of FCA conduct rules and SMCR governance
- Experience leading large, multi-channel sales teams across internal and outsourced models
- Advanced commercial and data-driven decision-making skills
- Proven track record delivering significant sales performance at scale
Benefits
- Competitive salary
- Annual discretionary bonus depending on performance
- Generous pension scheme - contributions matched up to 7.5%
- 25 days holiday plus bank holidays, with option to buy or sell up to 5 days
- Free D&G protection plan and employee discounts to family and friends
- Health cash plan for essential healthcare costs
- Life assurance - cover of 4x basic salary
- Dedicated online benefit portal for financial wellbeing and support services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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