Account Manager providing service in insurance sales and marketing at Acrisure. Responsibilities include client inquiries, claims support, and policy accuracy in a fast - paced environment.
About the role
- Customer Success Manager at Brink’s managing key customer accounts and ensuring satisfaction. Collaborating across teams to resolve issues and enhance service delivery.
Responsibilities
- Retain an established book of business that requires frequent interaction with multiple internal resources.
- Own a portfolio of customers as a single point of contact for all customer service needs, focusing on our key accounts.
- Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.
- Monitor customer satisfaction levels to ensure the highest quality of service.
- Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.
- Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs.
- Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience.
- Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries.
- Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations.
- Support planning strategies and initiatives to enhance the delivery of services to the customer.
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Regional Account Manager responsible for sales growth managing dealers for Jacuzzi products. Focus on training, sales, and managing regional dealer relationships.
Regional Account Manager responsible for managing dealer networks and promoting spa sales. Driving regional sales and developing market opportunities within assigned territories.
Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.
Account Manager handling a portfolio of mid - sized travel agencies in Austria for a leading travel technology company. Building relationships and driving business impact in the Austrian travel market.
Account Manager driving growth for innovative wound care solutions in the Denver area. Building strong relationships with surgeons and acute care facilities while executing sales plans.
Field Sales Manager in paint sector developing sales strategies and managing client relationships. Conducting market analysis and training sessions for store employees in Germany.
Sales Manager conducting market and competitive analysis for automotive parts and accessories retailer. Developing innovative sales actions and supporting stores with training and advice.
Regional Manager for coating sales with responsibilities in market analysis and customer relationships. Driving sales innovation and conducting training for sales staff with a focus on customer satisfaction.
Account Manager managing existing customer portfolios for Causeway, a leading construction software company. Focusing on revenue retention and growth through strong customer relationships.