Wealth Client Relationship Manager at TIAA partnering with advisors to support high - net worth clients. Managing client relationships and providing sales support in a collaborative environment.
About the role
- Customer Success Manager at Brink’s managing key customer accounts and ensuring satisfaction. Collaborating across teams to resolve issues and enhance service delivery.
Responsibilities
- Retain an established book of business that requires frequent interaction with multiple internal resources.
- Own a portfolio of customers as a single point of contact for all customer service needs, focusing on our key accounts.
- Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.
- Monitor customer satisfaction levels to ensure the highest quality of service.
- Prepare, analyze, and manage customer service relationships through service performance reporting, SLA management, and metrics, including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.
- Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and business objectives and reduction in costs.
- Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience.
- Understand unique customer processes and needs, responding to a wide variety of special customer service requests and inquiries.
- Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations.
- Support planning strategies and initiatives to enhance the delivery of services to the customer.
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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