Office & Front Desk Manager responsible for visitor management and event setup at a creative agency in Köln. Engaging with community and ensuring smooth operations at the front desk.
About the role
- Professional Services Resource Manager at Docebo managing resource allocation effectively across projects. Utilizing AI for enhanced capacity management in learning technology environment.
Responsibilities
- Own the day-to-day resource allocation across our Professional Services engagements, ensuring projects are staffed quickly with appropriately skilled consultants or delivery partners
- Partner with Professional Services Leadership and Sales to support pipeline planning and ensure resource availability aligns with upcoming project demand
- Develop workforce plans by analyzing sales pipeline activities and historical delivery data to uncover hiring triggers
- Analyze utilization trends and variance reports to provide weekly capacity advisories to leadership, flagging risks before they impact project delivery;
- Own the maintenance and evolution of the skills matrix/taxonomy, ensuring the organization is tracking the right competencies for future market demands;
- Architect and enforce resource management governance, continuously optimizing workflows from pre-planning to delivery;
- Serve as the primary escalation point for managers for resource contention, negotiating trade-offs between competing high-priority projects to maximize overall organizational health.
- Work closely with department leaders to maintain relevant system data for employees and projects
Requirements
- 3-5 years experience in resource management, services operations, workforce planning, or delivery operations within a SaaS or consulting environment
- Strong understanding of Professional Services delivery models and project lifecycle practices
- Experience supporting pipeline driven staffing and capacity planning
- Strong analytical and reporting skills
- Proven ability to manage competing priorities across multiple stakeholders and projects
- Experience in either the LMS or HCM field a plus
- Experience working with PSA tools such as, Mavenlink (Kantata) or similar
Benefits
- Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
- Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
- Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
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