About the role

Execution and Enablement Manager driving operational excellence in dLocal’s Payins network with strategic partner relationships. Collaborating across teams to increase approval rates and reduce costs.

Responsibilities

Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).
Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
Excellent communication and ability to influence across functions and with external partners.
Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
Experience working with AI tools or automations is considered a plus.

Remote work: work from anywhere or one of our offices around the globe!*
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!