Energy Customer Success & Portfolio Growth Manager responsible for developing and optimizing customer energy portfolios for sustainable energy solutions. Driving customer success through hybrid energy models and growth strategies.
About the role
- Customer Success Manager developing long-term relationships with clients for dLocal, a payments company. Collaborating and improving methodologies in a dynamic environment.
Responsibilities
- Provide “voice of customer feedback” to internal DLOCAL teams.
- Develop effective long-term key customer relationships.
- Collaborate with customers to better understand their goals and ambitions.
- Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Develop Customer Success methodologies and own team initiatives that improve productivity.
- Interact and work together with the different areas of the company.
Requirements
- Customer Success experience (B2B preferred).
- Advanced Excel Skills.
- Excellent written and verbal communication.
- Excellent interpersonal and communication skills.
- Fluent written and verbal English.
- Experience in payments - Huge advantage.
- Ability to travel.
- Team spirit.
- Proactive behavior.
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self-managed focus time with moments of in-person connection in our collaboration hubs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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