Energy Customer Success & Portfolio Growth Manager responsible for developing and optimizing customer energy portfolios for sustainable energy solutions. Driving customer success through hybrid energy models and growth strategies.
About the role
- Customer Success Manager at dLocal facilitating growth for global companies navigating payments in emerging markets. Advocating for clients and enhancing relationships for effective solutions.
Responsibilities
- Act as the primary architect of long-term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
- Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
- You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
- Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
- Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.
Requirements
- 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).
- You use data and advanced Excel skills to tell a story and prove value to stakeholders.
- You thrive in the "dLocal speed." You are a proactive multi-tasker who can pivot from a strategic roadmap meeting to a technical deployment call without missing a beat.
- You are an excellent listener and a natural problem solver.
- Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships.
- You have a deep understanding of the payments ecosystem. This isn't just an advantage; it's your playground. (Nice to have)
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
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