Marketing Operations Specialist at ABB, creating marketing content and supporting sales for maritime solutions. Collaborating with teams globally to drive engagement and leads.
About the role
- Marketing Operations Specialist supporting marketing activities and digital communication for global law firm. Engaging with clients and ensuring content aligns with brand voice across various platforms.
Responsibilities
- Support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns.
- Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
- Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
- Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
- Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
- Support on delivering digital channels and post mailing metrics
- Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
- Undertake more complex tasks connected to supporting major events within digital communication area
- Create, update and maintain process documentation
- Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
- Ensure compliance to all policies, procedures, standard operating procedures
- Contribute to the reports prepared by the team and/or requested by the manager
- Deputize for Digital Communication’s Coordinator in delegated areas and tasks.
- Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate.
- Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
Requirements
- Advanced English skills required
- At least 1 year of relevant experience in a marketing/business development role
- Intermediate knowledge of MS Office skills: Microsoft Excel, Word, PowerPoint & Outlook
- Knowledge of marketing, business development and project management methods and tools would be an asset
- Experience of using CMS/ERP/CRM (InterAction) systems would be beneficial
- Ability to execute project tasks across functions and geographies and work within a global team structure
- Experience in dealing with a demanding workload and conflicting priorities
- Timeliness, accuracy and precision in task delivery
- Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
- Ability to deal with confidential and sensitive information
Benefits
- Professional approach
- Detailed-oriented skills
- Customer service focused
- Provide training and guidance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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