Hybrid Senior Manager, Legal Billing Operations

at DLA Piper

• Job title: Senior Manager, Legal Billing Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $149,276 - $237,355 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Sr. Manager Legal Billing Operations overseeing Client Account Managers at DLA Piper. Responsible for daily operations and improvements in billing processes.

Responsibilities

• Monitors the daily billing operations of the team
• Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients
• Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed
• Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics
• Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place
• Develops process/workflow/workload improvements based on analysis
• Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department
• Develops training materials and delivers training to staff, either in person or using electronic tools
• Reviews performance on a continual basis
• Coaches and trains managerial and billing staff throughout the year
• Completes individual performance reviews and conducts the annual review with the employee
• Fields billing inquiries and questions on a daily basis
• Interact with clients, attorneys and staff on a daily basis
• Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices
• Participates and supports project management initiatives
• May be responsible for managing a specific project to include project planning, development and execution
• Plans and facilitate group meetings
• Prepares agendas and captures/tracks important discussion items
• Serves as subject-matter expert for a group of managers
• Responds to inquiries and process escalations posed by attorneys, practice groups or other team members
• Continually researches and remains current on best practices
• Identifies, documents, and communicates system and procedural issues across departments
• Liaises with leads in other departments to develop best practices and implement solutions
• Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development
• Responsible for providing performance feedback on a regular basis.
• Other duties as assigned.

Requirements

• 8 years of experience working in managerial capacity in a complex billing function in an AM Law 200 law firm
• at least two years minimum of second-tier management (managing other managers overseeing a billing/invoicing team)
• Experience with Aderant plus any e-Billing applications is required
• Experience with Business Intelligence software and reporting is highly preferred
• Advanced proficiency with Excel is required
• Strong communication and interpersonal skills required to interact with staff and timekeepers
• Must be a strategic, creative and innovative thinker
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
• Must have strong attention to detail
• Ability to troubleshoot and resolve complex problems required
• Must have proven analytical skills
• Has ability to work independently and is able to take direction well
• Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
• Must exercise sound judgment and decision-making skills.

Benefits

• medical/dental/vision insurance
• 401(k)