Hybrid Accounting Service Desk Specialist

Posted 2 months ago

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About the role

  • Accounting Service Desk Specialist at DLA Piper handling client inquiries and billing issues. Ensuring compliance and providing accurate communication while supporting firm’s initiatives.

Responsibilities

  • Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
  • Maintain clear and professional communication with all stakeholders, ensuring timely updates.
  • Accurately document actions, questions, and resolutions in ServiceNow ticket system.
  • Identify and resolve issues utilizing available information and resources.
  • Ensure compliance with accounting policies and relevant legal regulations.
  • Participate in training activities to achieve proficiency.
  • Maintain expertise and knowledge of accounting software and tools.

Requirements

  • Accounting or billing experience is preferred.
  • Experience with Aderant, Chromeriver, or Kofax is preferred.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering.
  • Ability to manage sensitive information with discretion.
  • Strong organizational skills and attention to detail.
  • High School Diploma or GED required.
  • Associate’s degree in Accounting, finance, or a related field preferred.
  • 2 years of experience in a service-related position.

Benefits

  • Medical/dental/vision insurance
  • 401(k)

Job title

Accounting Service Desk Specialist

Job type

Experience level

JuniorMid level

Salary

$22 - $43 per hour

Degree requirement

High School Diploma

Tech skills

Location requirements

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