Team Lead managing client accounting for a well - established CSP in Malta. Mentoring junior team members and ensuring compliance while liaising with clients and auditors.
About the role
- Accounting Service Desk Specialist at DLA Piper handling client inquiries and billing issues. Ensuring compliance and providing accurate communication while supporting firm’s initiatives.
Responsibilities
- Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
- Maintain clear and professional communication with all stakeholders, ensuring timely updates.
- Accurately document actions, questions, and resolutions in ServiceNow ticket system.
- Identify and resolve issues utilizing available information and resources.
- Ensure compliance with accounting policies and relevant legal regulations.
- Participate in training activities to achieve proficiency.
- Maintain expertise and knowledge of accounting software and tools.
Requirements
- Accounting or billing experience is preferred.
- Experience with Aderant, Chromeriver, or Kofax is preferred.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering.
- Ability to manage sensitive information with discretion.
- Strong organizational skills and attention to detail.
- High School Diploma or GED required.
- Associate’s degree in Accounting, finance, or a related field preferred.
- 2 years of experience in a service-related position.
Benefits
- Medical/dental/vision insurance
- 401(k)
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