In - Person Interpreter providing language access in healthcare settings at Advocate Health system. Proactively responding to language requests through various interpreting modalities during M - F daytime hours.
About the role
- Customer Service Representative handling high-volume calls for Family Resource Home Care. Engaging clients through inbound and outbound calls while providing service information and support.
Responsibilities
- Answer high-volume inbound calls from current and prospective clients with professionalism and empathy.
- Conduct outbound calls for follow-ups, engagement, and lead nurturing.
- Monitor web and email inquiries, responding promptly to convert electronic leads into actionable next steps.
- Provide clear information about services, pricing, timelines, and processes.
- Collect detailed client information and ensure accurate data entry into internal systems.
- Coordinate in-home assessments and communicate next steps clearly to clients and their families.
- Maintain organized and updated lead statuses and client notes in CRM systems.
- Collaborate closely with branch staff, schedulers, and management.
Requirements
- Bilingual proficiency: Excellent English skills (spoken and written).
- Minimum of 1 year of experience as a Customer Service Representative.
- Comfortable handling high call volumes (primarily inbound, with some outbound).
- Tech-savvy and able to multitask across tools and systems.
- Experience with CRM or homecare software is a plus, but not required.
- Background in cross-sales or sales support is highly preferred.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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