Hybrid District Operations Manager

at Daikin Applied Americas

• Job title: District Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,400 - $148,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Florence, United States

About the role

• District Operations Manager overseeing HVAC service operations with Daikin Applied. Leading projects, managing teams, and ensuring customer satisfaction in South Carolina region.

Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Supports sales through involvement in job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager
• Establish project timelines and meet with customers to communicate and coordinate project schedule
• Manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured per corporate policy requirements
• Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign personnel as needed to ensure that quotes are delivered to customers on a timely basis
• Provide consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians
• Support the district under direction of District Manager
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Tech Tip program and lead customer care initiatives
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
• Provide weekly job status, revenue, and warranty recovery report to DM

Requirements

• Bachelors degree or equivalent work experience
• 6-8+ years of related work experience in the commercial HVAC industry or related field
• 4+ years of prior experience managing technicians or employees in a similar role required
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
• Demonstrated success in strategically leading business units

Benefits

• Non-logoed company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service