Hybrid Senior Client Operations Analyst

at Gympass

• Job title: Senior Client Operations Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Madrid, Spain

About the role

• Clients Operations Senior Analyst improving operational efficiency and client collaboration in Wellhub's Client Operations team in Madrid. Driving process optimization and stakeholder engagement.

Responsibilities

• Process Improvement: Identify and map areas for improvement within the Operations team and client interactions, focusing on efficiency, scalability, and standardization. Lead projects and initiatives to optimize client operations.
• Stakeholder Management: Organize meetings, office hours, and training sessions to address tasks, provide support, communicate improvements, and align processes for smooth client onboarding and issue resolution.
• Documentation and Monitoring: Create documentation to formalize process improvements and monitor ongoing projects to maintain data integrity and operational excellence.
• Collaboration: Collaborate with various teams across the organization to ensure successful deliveries and achieve operational goals.
• Efficiency and Accuracy: Develop solutions to increase the efficiency of the partner operations team, optimize their time, and implement controls to reduce errors and enhance data accuracy.
• Relationship Management: Manage expectations, address concerns, and build positive relationships with clients and internal stakeholders.
• Adaptability: Demonstrate flexibility and willingness to contribute to maintaining operational efficiency and achieving client satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Ability to identify inefficiencies in existing processes proactively, proactively develop and implement standardized procedures, and continuously seek improvements to enhance operational efficiency and scalability.
• Ability to identify and analyze problems, develop creative solutions, and make sound decisions to address operational challenges and client issues.
• Meticulous attention to detail and a commitment to accuracy in data entry, reporting, and process execution to maintain data integrity and operational excellence.
• Strong communication and interpersonal skills to build and maintain positive relationships.
• Works well in collaboration with team members and colleagues.
• Good at creating and managing relationships with people from different backgrounds, cultures and hierarchical levels.
• Skills in project planning, execution, and tracking to ensure the timely and successful completion of operational initiatives.
• Experience in creating presentations for different hierarchical levels.
• Experience with everyday tools (Google Suite and Microsoft Office).
• Sufficient proficiency in Spanish, English and German. Italian and other languages will be considered a plus.
• Advanced knowledge of Excel.
• Intermediate or Advanced SQL and knowledge of using dashboard tools (Tableau, Looker, Metabase, etc...) is desirable.

Benefits

• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• HEALTHCARE: Health insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
• PARENTAL LEAVE: We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness.