Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.
About the role
- Customer Service Representative assisting customers with managing fines for the Victorian Government. Join Civica in a role focused on outstanding customer service with a hybrid working model.
Responsibilities
- Join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.
- Assist customers with understanding and managing their fines as the first point of contact.
- Provide support to make a positive difference in customers’ experiences.
- Work in a hybrid environment with training initially in the office and later from home.
Requirements
- A passion for providing outstanding customer service.
- Comfortable navigating computer systems or programs.
- Can understand and follow a documented process.
- Strong interpersonal and communication skills.
- Self-motivated and driven to achieve goals.
- Team focused and flexible.
Benefits
- up to 15 weeks of paid parental leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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