Customer Service Representative assisting customers with managing fines for the Victorian Government. Join Civica in a role focused on outstanding customer service with a hybrid working model.
ML
Hybrid Customer Experience Specialist
Posted 11 minutes ago
About the role
- Customer Experience Specialist serving as the first point of contact for Plan Members and healthcare providers. Providing plan coverage information and customer support via phone, email, and chat.
Responsibilities
- Serve as the first point of contact for Plan Members and their healthcare providers via phone, email, and live chat
- Provide plan coverage information and explain claims processes
- Support customer inquiries to create a smooth, positive experience
- Go through training in a virtual environment for the first month
Requirements
- Excellent communication in English, both spoken and written
- 2+ years of experience in a customer-facing or call center environment
- Post-secondary education
- Strong communication and active listening skills
- Excellent multitasking and time management abilities
- Tech-savvy; comfortable using a variety of customer service software and systems
- Able to work independently and within a team environment
- Previous participation in an employee group benefits plan
Benefits
- Comfortable compensation and benefits
- Minimum of 3 weeks' vacation with company-wide policy
- Flex days to maintain a healthy work-life balance
- Wellness programs to support well-being
- Employee education program to grow skills and knowledge
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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