Hybrid Manager, Special Projects

at Dialogue en Route

• Job title: Manager, Special Projects
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Montreal, Canada

About the role

• Manager supporting COO in executing strategic initiatives for a leading virtual care provider. Collaborating with executives and managing cross-functional projects in a fast-paced environment.

Responsibilities

• Partner closely with the COO on high-priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across Go-to-Market and Operations
• Serve as a trusted advisor and sounding board on key decisions (i.e. pricing, RFP strategy, new program design, efficiency opportunities, and service development)
• Translate the COO’s vision and objectives into concrete action plans, ensuring accountability, clarity, and timely follow-through. Ensure decisions made at the COO level are clearly cascaded, understood, and acted upon across all relevant teams.
• Prepare materials and briefing documents for Board of Directors meetings, including GTM update presentation
• Support the preparation of internal and external communications for the COO, ensuring tone, clarity, and alignment with the company’s strategic direction.
• Lead or support special initiatives as assigned by the COO from operational pilots and process redesigns to cross-functional change management and internal communications.

Requirements

• Based in Montreal and bilingual (English and French)
• 5+ years of experience in strategy, consulting, chief-of-staff, or senior program/project leadership roles
• Proven experience working directly with C-level executives and Boards
• Exceptional written and verbal communication skills, including experience drafting executive-level messaging
• Strong project management capability, able to drive complex, cross-functional initiatives from idea through to execution
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Demonstrated discretion and ability to handle sensitive and confidential information with integrity
• A strategic, proactive, resourceful, and collaborative mindset
• Required to be in the office at least 4 days a week

Benefits

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up