Client Support Senior at CLA assisting clients with BILL software and ensuring effective solution resolution. Engaging with clients to address needs and improve service outcomes.
About the role
- Client Service Specialist II at Emory University's Campus Services. Resolving facilities related concerns and collaborating with clients in a hybrid work environment.
Responsibilities
- Serve as the primary point of contact for facilities related concerns
- Establish reoccurring meetings with campus customers
- Actively collaborate with clients to resolve issues, questions or concerns
- Perform regular building tours and inspections
- Create work orders for deficiencies observed during inspections
- Follow up with the FM team to communicate customer concerns
- Review calls created by customer work orders
- Gather information to initiate or provide a service
- Facilitate the completion of work orders ensuring accurate status in CMMS system
- Provide training to internal and external partners as necessary
- Perform other related duties as required
Requirements
- 5+ years of customer service experience
- Event management experience preferred
- Familiar with conflict resolution skills
- Familiar with work order systems
- Knowledge of budgeting and reconciliation financial processes
- Facilities background preferred
- Experience creating Standard Operating Procedures
- Management experience is a plus
- Must be able to walk up and down stairs
- Must be able to walk 2-3 miles a day
- Excellent written and communication skills
- Advanced data collection and interpretation skills
- Efficient in process improvement
- Extensive knowledge of the Microsoft Suite
Benefits
- Health and Safety Information Not Applicable
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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