VP, Hub Leader managing the Global Servicing team in Phoenix, Arizona. Overseeing performance metrics and budget management with a focus on customer experience.
About the role
- Vice-President managing strategic orientations for Desjardins Group. Overseeing the unit’s service offer, developing business plans, and ensuring client satisfaction.
Responsibilities
- Support the Senior Vice-President in developing strategic directions for Desjardins Group
- Develop and deliver the division’s business plan based on strategic directions and targeted results
- Ensure assigned files and strategic projects are completed to achieve target results and maintain client satisfaction by continuously improving unit management within a performance management framework
- Apply management and communication practices that encourage change management, talent attraction and retention, skills development, engagement and diversity, in line with the organization’s values
- Support the administrative unit’s business plan by effectively managing individual and team performance
- Promote Desjardins Group’s cooperative values
- Represent the organization and lead business intelligence activities
Requirements
- Bachelor's degree in a related field
- A minimum of eleven years of relevant experience
- Proficiency in French is required
- Business insight
- Results-driven
- Organizational savvy
- Strategic mindset
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable income throughout retirement
- Group insurance including telemedicine services
- Reimbursement for health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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