Fleet Programs Admin Analyst managing tasks to support rental and commercial fleet sales at Ford. Involving development of incentive programs and understanding customer and dealer needs.
About the role
- Analyst supporting the improvement of the Agent Network’s Quality and Oversight results for Desjardins. Collaborating with partners and executing investigations as necessary.
Responsibilities
- Support the oversight of Agents to ensure Company, Regulatory and Legal expectations are met
- Monitor trends to identify and address opportunities related to quality management activities and provide support to protect our organization and clients
- Identify, analyze, diagnose, and address major issues and provide recommendations on next steps
- Identify Quality and Oversight findings, accompanied by recommending action items and next steps
Requirements
- Bachelor's degree in a related field
- A minimum of three years of relevant experience
- Intermediate experience with Company, Regulatory, and Legal expectations
- Intermediate experience collaborating with Distribution Compliance and DGIG Legal on complex and sensitive matters
- Intermediate experience partnering with the Client Complaint Management Centre (CCMC)
- Intermediate operational knowledge of agents facing tools, systems, and processes or relevant organizational tools/systems and processes
- Intermediate operational knowledge of P&C (Personal Lines and Commercial Lines)
- Intermediate knowledge of Life insurance and has obtained their LLQP
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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