Customer Service Specialist at Fairlo providing customer care through various channels. Responsible for resolving inquiries and ensuring positive customer experiences.
About the role
- Education Support Specialist responsible for managing administrative support and customer experience in skincare education at Dermalogica. Engaging with students and accounts across 12 Learning Lofts.
Responsibilities
- Manage and enter schedules for our 12 Learning Lofts including our National Account Calendars
- Schedule National Account Training sessions for New Open Doors and Dermaplaning
- Respond to Education Guidance Zendesk tickets with professionalism and care
- Check in students for in-person classes and provide onsite assistance
- Support Will Call operations: log daily orders and assist with pickups for employees and accounts
- Oversee Student Store operations: open/close register, process purchases, restock shelves, and maintain cleanliness
- Build lasting relationships with students and accounts by delivering exceptional customer service via phone and in person
- Manage and place Learning Loft classroom orders in internal systems
- Provide general administrative and event support, including pre-shipping materials for certification completions
- Perform additional duties as assigned
Requirements
- High school diploma required
- Prior experience in an administrative role preferred
- Excellent organizational and follow-up skills, with the ability to prioritize multiple tasks and meet deadlines
- Strong attention to detail and accuracy
- Proficiency with Microsoft Outlook, Word, and Excel (advanced beginner level in Excel)
- Strong written and verbal communication skills
- Familiarity with the skincare industry or Dermalogica products is a plus
- Comfortable working independently and collaboratively within a fast-moving team environment
- Ability to lift and carry up to 25 lbs frequently and 50 lbs occasionally, and stand for extended periods during event support
- A genuine interest in skin health and professional education is highly valued.
Benefits
- Competitive Compensation
- Medical, Dental, Vision Insurance
- Paid Time Off
- Monthly Product Allowances
- Annual Fitness Reimbursement
- 401(k) plus company matching
- Life/Accident/Disability insurance
- Wellness programs
- Paid family leave
- Domestic partner benefits
- Education/training programs
- Thrive in a hybrid work environment (3 days in office)
Job title
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Experience level
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