About the role

  • Strategic Account Manager overseeing relationships with Dempsey Uniform's largest clients. Ensuring high-quality service and exploring new operational support opportunities.

Responsibilities

  • Conduct frequent in-person visits to client sites; this is a field-based role that requires regular driving to customer locations.
  • Maintain strong, ongoing communication with strategic accounts through scheduled meetings and consistent follow-up.
  • Renew service agreements accurately and on time.
  • Improve profitability through operational, pricing, and contractual initiatives.
  • Build and maintain relationships with key decision-makers.
  • Demonstrate Dempsey’s value through analysis, reporting, and presentations.
  • Introduce new products and services to expand account revenue.
  • Identify and manage strategic accounts based on corporate criteria.
  • Serve as the primary point of contact for customer needs and issue resolution.
  • Identify opportunities to expand or enhance services within each account.
  • Track market conditions and competitor activity affecting assigned customers.
  • Lead special projects and oversee the resolution of customer concerns.

Requirements

  • Experience managing key or strategic accounts, ideally within a service-driven environment.
  • Strong communication and relationship-building skills with comfort meeting customers face-to-face.
  • Analytical ability to assess needs, evaluate performance, and present insights.
  • A proactive, organized approach to managing multiple accounts.
  • A valid driver’s license, reliable transportation, and the ability to travel frequently for on-site customer meetings.

Benefits

  • Weekly Pay
  • Paid Time Off and Holidays
  • Health, Dental, and Vision Insurance
  • 401k with Generous Company Match
  • Company-Paid Life and Disability Insurances

Job title

Strategic Account Manager

Job type

Experience level

Mid levelSenior

Salary

$80,000 - $90,000 per year

Degree requirement

No Education Requirement

Location requirements

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