Technical Support Analyst responsible for sales quotes and configurations for hardware and software solutions. Collaborating with sales and product teams to ensure successful order management and vendor negotiations.
Responsibilities
Reviews all quotes submitted by Sales and vets whether the Opportunity is ready to Quote.
Configures quotes as required by sales representatives and managers.
Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design.
Provides expertise related to key third party hardware and software vendors.
Serves a critical revenue-generating role within Solution Engineering team.
Manages sales quote queue, configures quotes and budgetary estimates, confirms approvals and artifacts are included in quote, oversees product structure and price book in CPQ, attend bid integrity calls with Sales to ensure proposal is ready to quote.
Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations.
Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders.
Work with Product Management and Project Management to support ordering hardware and software per project stage gate.
Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software.
Requirements
HS/GED and 2 years of Technical and/or business experience or Associates in Computer Science or equivalent field and 0 years
Experience with MS-Office applications, Adobe Acrobat, Excel
Technical experience with hardware, software and networks
Experience drafting and/or reviewing contract documents or Purchase Orders
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
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