Onsite Technical Support Analyst

Posted 18 hours ago

Apply now

About the role

  • Technical Support Analyst responsible for sales quotes and configurations for hardware and software solutions. Collaborating with sales and product teams to ensure successful order management and vendor negotiations.

Responsibilities

  • Reviews all quotes submitted by Sales and vets whether the Opportunity is ready to Quote.
  • Configures quotes as required by sales representatives and managers.
  • Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design.
  • Provides expertise related to key third party hardware and software vendors.
  • Serves a critical revenue-generating role within Solution Engineering team.
  • Manages sales quote queue, configures quotes and budgetary estimates, confirms approvals and artifacts are included in quote, oversees product structure and price book in CPQ, attend bid integrity calls with Sales to ensure proposal is ready to quote.
  • Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations.
  • Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders.
  • Work with Product Management and Project Management to support ordering hardware and software per project stage gate.
  • Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software.

Requirements

  • HS/GED and 2 years of Technical and/or business experience or Associates in Computer Science or equivalent field and 0 years
  • Experience with MS-Office applications, Adobe Acrobat, Excel
  • Technical experience with hardware, software and networks
  • Experience drafting and/or reviewing contract documents or Purchase Orders

Benefits

  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

Job title

Technical Support Analyst

Job type

Experience level

JuniorMid level

Salary

$60,000 - $65,000 per year

Degree requirement

Associate's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job