Senior Director of Solutions Engineering at Comcast Business leading a team to drive technical strategy and solution design. Overseeing customer engagement and operational management for enterprise accounts.
About the role
- Senior Solutions Engineer leading pre-sales engagements for ISV and enterprise clients. Translating business needs into scalable payment solutions using APIs and SDKs.
Responsibilities
- Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs.
- Lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates.
- Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan.
- Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps.
- Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows.
- Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs.
- Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation.
- Serve as technical lead on RFPs and enterprise evaluations.
Requirements
- Bachelor's degree and 3 years of relevant experience or HS/GED and 7 years of relevant experience
- Fluency in API integrations (JSON), HTML, CSS
- Proven enterprise demo/POC ownership, value selling and executive communication.
- Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners.
- Experience with implementation/support; contributions to onboarding or continuous learning programs.
- 4–6 years in Solutions/Sales Engineering or Technical Consulting
- Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes.
- Cross-functional collaboration: Comfortable working with Sales, Product, Implementation, and Compliance teams.
- Clear communicator: Able to translate technical concepts for non-technical stakeholders and present complex architectures simply.
Benefits
- Flexible time off
- Volunteer time off
- Paid maternity/paternity leave
- Tuition reimbursement
- Pet bereavement
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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