Business Analyst working with business users and technology partners in the insurance sector. Focus on AI and automation for operational change initiatives.
About the role
- Business Analyst responsible for developing communication strategies and plans at Deloitte. Supporting large-scale remediation programs through effective customer engagement and messaging.
Responsibilities
- Drafting, maintaining, and managing comprehensive communication strategies and plans that effectively engage external audiences, ensuring clarity, consistency, and alignment with brand messaging and market positioning.
- Tracking and analysing the effectiveness of communication activities across all channels, maintaining comprehensive dashboards, logs, and reports for both internal stakeholders and external performance insights.
- Mapping and optimising customer journeys and communication touchpoints, incorporating external market insights.
- Collaborating with Subject Matter Experts (SMEs), marketing, digital, and operational teams to ensure all external communications are accurate, actionable, compliant with relevant regulations.
- Facilitating workshops and stakeholder engagements to capture communication requirements, integrate external market feedback, and validate communication plans against strategic objectives and potential external impact.
Requirements
- Proven experience as a Business Analyst, ideally within customer communications, CX or marketing projects.
- Experience developing communication strategies and drafting communication plans.
- Strong documentation and tracking skills, including dashboards, logs and activity reporting.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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