Coordenador(a) de Infraestrutura de TI da Holding gerindo a infraestrutura de TI para alta disponibilidade e eficiência. Lidera a evolução para um ambiente moderno e resiliente com foco em Cloud, DevOps e Disaster Recovery.
About the role
- DCX IT Support Specialist providing advanced troubleshooting for hardware, software, and network issues. Collaborating with teams to enhance support efficiency and documentation.
Responsibilities
- Provide advanced troubleshooting and resolution for hardware, software, and network-related issues
- Work closely with Level 1 support to ensure efficient resolution of user-reported problems
- Escalate unresolved complex technical issues to higher-level support or engineering teams when necessary
- Assist in configuring, deploying, and maintaining IT equipment such as laptops, mobile devices, and peripherals
- Document recurring technical issues and solutions to enhance support efficiency
- Collaborate with the Process Excellence team to update and maintain IT support guides and FAQs
Requirements
- At least 2 years of experience in IT support or a related field
- Experience in troubleshooting hardware, software, and network issues in a corporate environment
- CompTIA A+, Network+, or similar certifications are preferred
- Strong knowledge of Windows and macOS operating systems
- Have previous direct experience in ITIL‑structured IT support
- Amenable to work hybrid/ onsite at our Sta. Rita, Pampanga office
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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