Commercial Mortgage Pursuit Specialist working with senior bankers to underwrite commercial real estate. Engaging with brokers and internal teams to identify lending opportunities and improve processes.
About the role
- Lead Helpdesk Engineer focusing on IT and security support at Tanium. Collaborate with a team to enhance employee technology experiences and troubleshoot various issues in a hybrid setting.
Responsibilities
- Serve as the escalation point for hardware, software, network, and system issues.
- Troubleshoot across endpoints, operating systems, identity and access, SaaS tools, and basic networking.
- Help build a local team of engineers focused on supporting and improving employee technology experiences globally.
- Own ticket triage standards, prioritization guidelines, and escalations paths.
- Ensure consistent troubleshooting approaches and high-quality ticket resolution against SLA.
- Maintain and improve day-to-day helpdesk workflows and queue health.
- Maintain and create knowledge base articles, identify documentation gaps, and use documentation as a primary operational tool.
- Provide technical guidance and coaching to helpdesk engineers.
- Act as local hands and eyes for supporting local engineering environments with support from global peers.
- Partner with other leaders to identify automation opportunities, conduct tool evaluations, and strategize on operational improvements.
- Communicate recurring issues, capacity constraints, and lead root cause analysis for any systemic issues.
- Participate in operations and incident reviews as well as strategic planning.
Requirements
- Minimum 5 years of relevant technical support experience, with at least 2 years as lead engineer.
- Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
- Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
- Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
- Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
- Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
- Practical knowledge of endpoint protection and MDM solutions, Tanium preferred.
- Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
- Experience providing executive and VIP support.
Benefits
- 5 days set aside as volunteer time off (VTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Assistente de Suporte responsible for ensuring quality support on WPLEX solutions. The role involves training users and maintaining documentation to enhance customer experience.
Enterprise Architect responsible for strategic architectural governance at Santa Helena. Ensuring alignment between business strategy, data, applications, and infrastructure.
IT Manager at PACCO overseeing technological advancements and systems integration in retail and e - commerce. Driven by results with a strong focus on execution and security.
Manager of Technical Customer Support overseeing the quality of team's client support and driving operational initiatives. Collaborates with cross - functional teams to enhance digital product functionality.
Intern supporting IT infrastructure at Faber - Castell in São Paulo. Responsibilities include incident support, monitoring, and user training.
IT Administrator responsible for first and second level IT support, incident management and hardware provisioning. Essential role in maintaining IT efficiency and user satisfaction in a hybrid work environment.
Intern assisting IT department at Berkshire Hathaway GUARD Insurance Companies. Supporting hardware/software projects and responding to help desk requests in a fast - paced environment.
Business Unit Manager leading operations for the assigned business unit in energy infrastructure services. Overseeing strategic execution and team management to achieve business objectives.
Enterprise Architect leading architecture for large - scale scientific computing at EIT. Owning and evolving architecture across distributed computing environments for scientific research fields.