Manager of Technical Customer Support overseeing the quality of team's client support and driving operational initiatives. Collaborates with cross - functional teams to enhance digital product functionality.
FG
Hybrid IT Administrator – 1st/2nd Level Support
Posted 4 hours ago
About the role
- IT Administrator responsible for first and second level IT support, incident management and hardware provisioning. Essential role in maintaining IT efficiency and user satisfaction in a hybrid work environment.
Responsibilities
- Handling incidents and service requests in first- and second-level support, including ticket creation, prioritization and communication
- Resolving standard tickets and fully documenting all activities in the ticketing system
- Setting up and provisioning laptops and mobile devices, and performing onboarding/offboarding processes
- Supplying materials and managing assets for hardware and mobile devices
- Handling security incidents (Level 1), license and printer assignments, and local software updates
- Assisting with telephony issues and meeting room equipment
- Ensuring high-quality service delivery and providing regular reports to the Head of IT & Organization
Requirements
- Completed technical training (e.g., IT Specialist for System Integration, IT Systems Electronics Technician, or equivalent qualification)
- At least one year of experience in IT support or IT administration
- Strong knowledge of installation, administration and configuration of IT systems
- Confident working with Windows Server, Windows Client, O365 and Azure
- Good communication skills when interacting with users and service providers
- Structured, reliable and documentation-focused working style with a strong solution orientation
- Team player with initiative and willingness to further develop technical skills
- Very good German language skills, spoken and written
- English skills at B2 level
- Valid driver's license (car)
Benefits
- 30 days of vacation and special leave days for certain occasions
- Flexible working hours (no shift system)
- Provision of work clothing
- Open to part-time employment
- Lease bike (company bike) available after the probationary period
- Company supplementary health insurance after the probationary period
- Benefit card after one year of service
- Free beverage service
- Various career paths for your personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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