Assistente de Suporte responsible for ensuring quality support on WPLEX solutions. The role involves training users and maintaining documentation to enhance customer experience.
About the role
- IT Manager at PACCO overseeing technological advancements and systems integration in retail and e-commerce. Driven by results with a strong focus on execution and security.
Responsibilities
- Build and execute the IT Master Plan (12–24 months) and demand governance (ROI, SLAs, prioritization).
- Lead the evolution and maintenance of core systems: e‑commerce, ERP / fiscal systems, OMS / WMS / TMS, CRM / customer service platforms and integrations (APIs / iPaaS).
- Structure and strengthen Data / BI (single KPI layer: sales, margin, CAC / ROAS, inventory, OTIF, returns, NPS).
- Lead Information Security and LGPD compliance (IAM / MFA, access controls, backups / disaster recovery, incident response).
- Manage vendors, contracts and budget (CapEx / OpEx), focusing on efficiency and scale.
- Build and develop the team (internal + partners): data, integrations, infrastructure / security and support.
Requirements
- Managerial-level IT leadership experience in retail, e-commerce, consumer goods or logistics environments.
- Hands-on experience with ERP, operations, integrations and data.
- Results-oriented, hands-on profile with excellent stakeholder and vendor management skills.
- Executive-level understanding of security and LGPD (Brazilian Data Protection Law).
- Experience with Shopify and its ecosystem, OMS / WMS and customer service CRM platforms.
- Implementation of a data / BI platform and governance of KPIs.
- Experience in omnichannel expansion and complex integrations.
Benefits
- Health and Dental Insurance.
- Meal allowance.
- Transportation voucher or parking.
- On-site cafeteria and daily fresh fruit.
- TotalPass.
- Life insurance.
- Partnerships with universities / tuition agreements.
- Employee discount on product purchases.
- On-site workplace exercise sessions.
- Birthday-month voucher to purchase PACCO products.
- Annual bonus based on company results and individual performance evaluation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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