Director of Client Relationship Manager leading retail alternatives at financial services company. Ensuring client satisfaction and managing product adoption across teams and clients.
About the role
- Account Manager responsible for revenue growth and customer retention at Dedale. Building relationships with key stakeholders in a hybrid work environment.
Responsibilities
- Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solution-focused approach.
- Building strong relationships with senior and executive-level stakeholders, including Private Equity Partners, M&A Directors, and C-suite leaders such as CEOs and CFOs in the tech industry.
- Overseeing high-value renewals and expansion across the product portfolio.
- Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive, market, and whitespace analysis.
- Enhancing customer awareness of Dedale product portfolio to uncover opportunities for cross-selling and up-selling.
- Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.
- Taking ownership of forecasting responsibilities for the assigned book of business.
- Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.
- Advocating for customer needs internally to ensure awareness and alignment across teams.
- Working with cross-functional partners to achieve mutually beneficial outcomes.
Requirements
- Over 5 years of experience in account management, inside sales, customer success, or similar fields with previous experience in strategic consulting
- Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.
- Demonstrated success in consistently achieving or surpassing performance objectives.
- Experienced in navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.
- Background in selling Enterprise SaaS solutions across global accounts.
- Deep understanding of the SaaS Customer Journey, with proven ability to guide clients through challenging scenarios.
- Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.
Benefits
- Hybrid work opportunities
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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