Learning System Support Specialist handling user inquiries and troubleshooting issues with learning systems. Collaborating with multiple teams to ensure effective learning processes across supported regions.
About the role
- Customer Experience Representative for dbrand offering unique, personalized interactions with customers. Responsibilities include managing pre- and post-purchase experiences using the Gorgias platform.
Responsibilities
- Providing customers with an immaculate pre-purchase and post-purchase experience via our Gorgias customer experience platform
- Surfacing data from the goldmine that is our Customer Experience (CX) platform – identifying trends, patterns and opportunities, then using those insights to drive positive changes within the company
- Thinking outside the box to create one-of-a-kind brand experiences for our customers
- Keeping up to date with other departments by attending meetings and habitually checking the company’s internal communication platform
- Contributing to and furthering our culture of excellence.
Requirements
- A degree, diploma, or a wealth of experience in Customer Service
- Impeccable spelling and grammar - you’re a strong, confident, and exacting writer with a mastery of the English language
- A robust communication style - you have exceptional written and verbal communication skills
- Detail-oriented, self-sufficient, resourceful, organized, and proactive
- The instinct to help teammates thrive and the openness to learn from their experiences
- Your favourite smartphone brand is 'extortion'. This is non-negotiable.
- The ability to solve complex problems through the use of logic and Google
- Commitment to long-term growth and learning opportunities
- Insights and engagement with the current state of internet culture and smartphone technology.
Benefits
- This role is a 10-month full time contract with the possibility of extension
- Fully remote following training but requires travel to Mississauga HQ for onboarding
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