Insurance Educator providing health insurance guidance to DaVita patients. Hybrid position based in Denver, CO with occasional clinic travel.
Responsibilities
Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
Helps patients understand their insurance options and make informed employment and insurance decisions
Alleviates the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions
Assists with onboarding and training of new teammates
Builds and maintains relationships with field partners (e.g. Insurance Counselors, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.
Requirements
High School Diploma or equivalent is required
Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field - Preferred
Intermediate computer skills and proficiency in MS Word and Outlook
Beginner proficiency in MS Excel and PowerPoint
Experience in the healthcare industry/healthcare organization working with a clinical team and patients - Preferred
Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD - Preferred
Experience in case management and/or social work - Preferred
Fluency in Spanish - Strongly Preferred.
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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