IT Service Manager facilitating collaboration between customers and delivery teams in IT services for a leading German IT service provider. Engaging in project management, requirements analysis, and technical solutions.
Responsibilities
Bindeglied zwischen unseren Kunden und den Delivery Teams
Fachliche Betreuung des Kunden vom Presales über das Projekt bis zum Betrieb
Analyse der Kundenbedürfnisse und Übersetzung in Anforderungen
Überwachung der SLA und KPI’s des Kunden
Erstellung von Reportings und Auswertungen
Unterstützung bei der Rechnungserstellung
Erarbeitung technischer Lösungsskizzen und Mitwirkung an Angeboten
Unterstützung des Vertriebsteams sowie fachelle Betreuung der Angebote
Leitung von Teilprojekten und Durchführung von Präsentationen sowie Workshops
Requirements
Breites technisches Wissen im Bereich IT/TK Infrastruktur Services
Erfahrung in der Durchführung von IT-Projekten
Erfahrung in Transformations-/Migrationsprojekten als technischer Teilprojekt- und Projektleiter
Vorherige Tätigkeit als IT Service Manager oder in einer ähnlichen Position
Sehr gute Deutschkenntnisse und gute (techn.) Englischkenntnisse (Level C1)
Gute ITIL Kenntnisse
Idealerweise Kenntnisse der ISO 20.000
Benefits
Flexible Arbeitszeiten
Mobiles Arbeiten möglich
Individuelle Weiterbildungsmöglichkeiten
Unterstützung bei der fachlichen und persönlichen Weiterentwicklung
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