Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
About the role
- IT Helpdesk employee supporting banking applications with Windows and CITRIX infrastructure in Oldenburg or hybrid work. Requires strong communication skills and proficiency in MS Office.
Responsibilities
- Support with a focus on banking applications
- User support in a Windows-based network with Citrix infrastructure and Active Directory, as well as current MS Office suites
- Receiving, analyzing, prioritizing and classifying incoming incidents from both hardware and software
- Providing first-line resolutions via remote support
- Advising and training users on their systems, new laptops, and mobile phones
- Creating documentation and maintaining databases
- Documenting and further developing our service processes
Requirements
- Vocational training in IT or a commercial/business qualification
- Basic knowledge of MS Office required
- Good communication skills
- Strong motivation and commitment
- Ability to work independently
- Team player and ability to work under pressure
- Reliable and methodical working style
- Excellent German language skills, spoken and written (C1 level)
Benefits
- Hansefit membership
- Affordable bike leasing (JobRad)
- Company-subsidized pension plan
- Option to work remotely after several months of on-site onboarding
- Secure employment
- Open and cooperative corporate culture and a trusting working atmosphere
- Flat hierarchies and short decision-making processes
- Individual training opportunities and varied tasks
- An interesting onsite work environment at our client's location with access to their facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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