Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
About the role
- As a Solution Owner in the CRM area, manage lifecycle of solutions at Danfoss while collaborating with international teams. Ensure performance, security, and cost-efficiency in hybrid work environment.
Responsibilities
- Solution Lifecycle Management: To oversee the entire lifecycle of the solution, from planning and development to implementation, maintenance, and eventual retirement.
- Continuous Improvement: To stay up to date with the new releases and industry trends; to proactively identify opportunities to optimize and enhance the CRM platforms to drive efficiency and innovation.
- Performance Monitoring and Optimization: To establish and monitor key performance indicators to measure solution success and identify areas for improvement.To continuously optimize the solution for performance, scalability, and reliability, proactively addressing performance bottlenecks.
- Security and Compliance: To ensure the solution adheres to all relevant security, compliance, and regulatory standards.To implement and maintain security measures to protect sensitive data and systems, collaborating with security teams as needed.
- Cost Optimization: To monitor and optimize the Total Cost of Ownership of the solutions, including licensing, infrastructure. To optimize license utilization, identifying opportunities for cost reduction.
- Collaboration and Communication: To work closely with Product Owners, Architects, Business analysts, Developers, and support teams to ensure smooth solution delivery and ongoing maintenance.
Requirements
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 7+ years of experience in a solution owner role, with a strong focus on Salesforce CRM.
- Solid understanding of IT infrastructure, software development lifecycle, and relevant technologies.
- A strong technical background and deep expertise in the Salesforce platform, including Sales Cloud, Service Cloud, and underlying platform capabilities (e.g., automation, data model, security).
- Previous hands-on development experience on the Salesforce platform (e.g., Apex, LWC) is a significant plus.
- Proficiency in written and spoken English.
- Ability to engage in technical discussions with architects and developers.
- Has a strong sense of responsibility for delivering results.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams .
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits on top of the salary such as annual bonus, paid pension plans, personal insurance, and more, depending on the country of employment.
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