Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- As a Solution Owner in the CRM area, manage lifecycle of solutions at Danfoss while collaborating with international teams. Ensure performance, security, and cost-efficiency in hybrid work environment.
Responsibilities
- Solution Lifecycle Management: To oversee the entire lifecycle of the solution, from planning and development to implementation, maintenance, and eventual retirement.
- Continuous Improvement: To stay up to date with the new releases and industry trends; to proactively identify opportunities to optimize and enhance the CRM platforms to drive efficiency and innovation.
- Performance Monitoring and Optimization: To establish and monitor key performance indicators to measure solution success and identify areas for improvement.To continuously optimize the solution for performance, scalability, and reliability, proactively addressing performance bottlenecks.
- Security and Compliance: To ensure the solution adheres to all relevant security, compliance, and regulatory standards.To implement and maintain security measures to protect sensitive data and systems, collaborating with security teams as needed.
- Cost Optimization: To monitor and optimize the Total Cost of Ownership of the solutions, including licensing, infrastructure. To optimize license utilization, identifying opportunities for cost reduction.
- Collaboration and Communication: To work closely with Product Owners, Architects, Business analysts, Developers, and support teams to ensure smooth solution delivery and ongoing maintenance.
Requirements
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 7+ years of experience in a solution owner role, with a strong focus on Salesforce CRM.
- Solid understanding of IT infrastructure, software development lifecycle, and relevant technologies.
- A strong technical background and deep expertise in the Salesforce platform, including Sales Cloud, Service Cloud, and underlying platform capabilities (e.g., automation, data model, security).
- Previous hands-on development experience on the Salesforce platform (e.g., Apex, LWC) is a significant plus.
- Proficiency in written and spoken English.
- Ability to engage in technical discussions with architects and developers.
- Has a strong sense of responsibility for delivering results.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams .
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits on top of the salary such as annual bonus, paid pension plans, personal insurance, and more, depending on the country of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
VP of Customer Success leading a region's CSM team to enhance customer engagement and retention. Focusing on talent development and operational efficiency within the Mastercard framework.
Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.