Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
About the role
- As a Solution Owner in the CRM area, manage lifecycle of solutions at Danfoss while collaborating with international teams. Ensure performance, security, and cost-efficiency in hybrid work environment.
Responsibilities
- Solution Lifecycle Management: To oversee the entire lifecycle of the solution, from planning and development to implementation, maintenance, and eventual retirement.
- Continuous Improvement: To stay up to date with the new releases and industry trends; to proactively identify opportunities to optimize and enhance the CRM platforms to drive efficiency and innovation.
- Performance Monitoring and Optimization: To establish and monitor key performance indicators to measure solution success and identify areas for improvement.To continuously optimize the solution for performance, scalability, and reliability, proactively addressing performance bottlenecks.
- Security and Compliance: To ensure the solution adheres to all relevant security, compliance, and regulatory standards.To implement and maintain security measures to protect sensitive data and systems, collaborating with security teams as needed.
- Cost Optimization: To monitor and optimize the Total Cost of Ownership of the solutions, including licensing, infrastructure. To optimize license utilization, identifying opportunities for cost reduction.
- Collaboration and Communication: To work closely with Product Owners, Architects, Business analysts, Developers, and support teams to ensure smooth solution delivery and ongoing maintenance.
Requirements
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
- 7+ years of experience in a solution owner role, with a strong focus on Salesforce CRM.
- Solid understanding of IT infrastructure, software development lifecycle, and relevant technologies.
- A strong technical background and deep expertise in the Salesforce platform, including Sales Cloud, Service Cloud, and underlying platform capabilities (e.g., automation, data model, security).
- Previous hands-on development experience on the Salesforce platform (e.g., Apex, LWC) is a significant plus.
- Proficiency in written and spoken English.
- Ability to engage in technical discussions with architects and developers.
- Has a strong sense of responsibility for delivering results.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams .
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits on top of the salary such as annual bonus, paid pension plans, personal insurance, and more, depending on the country of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.