Payroll & Benefits Specialist managing payroll and benefits administration for SOCi employees across Canada and the U.S. Handling compliance, payroll processing, and employee benefits programs.
About the role
- Senior Professional coordinating Payroll & Time Management solutions for HR operations. Collaborating with cross-functional teams to ensure process reliability and performance across Slovakia, Poland, and Romania.
Responsibilities
- Monitoring daily operational status across all TM solutions and act as a single point of contact for HR operations, IT peers and partners in case of escalations.
- Reviewing and monitoring ServiceNow tickets, ensuring proper assignment, progress tracking, and closure.
- Coordinating resolution of incidents, service requests and change requests with functional and technical teams.
- Driving taskforces or escalations for high-priority issues if required, ensuring timely updates and root cause resolution.
- Maintaining operational dashboards, SLAs, and issuing tracking for reporting to the Product Owner and Global Solution Owner.
- Liaising with HR business to collect feedback, improvement ideas, and identify recurring issues.
- Support testing coordination (UAT, regression) and ensure readiness for releases and fixes.
- Contributing to operational documentation and process governance.
- Participating in meetings, representing the operational view and stability priorities.
Requirements
- Coordination & Communication: experience in excellent stakeholder management and communication across HR, IT, and external partners along with the ability to keep parallel topics organized and documented.
- Analytical & Organizational Skills: strong sense of structure, follow-up, and prioritization and capability of identifying patterns in incidents and proposing improvements.
- Service Mindset: focus on operational excellence, user satisfaction, and reliable service delivery.
- Ownership: ability to drive in escalations, ensuring accountability and timely resolution.
- Documentation & Reporting: experience in overviewing open issues and preparing operational reports for management.
- TM Process Knowledge (nice to have): general understanding of time tracking, absence, attendance, and payroll-related processes.
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits on top of your salary.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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