Technical Communication Analyst responsible for developing communication templates and ensuring quality in customer communications. Collaborating with IT and Operations to improve communication processes.
About the role
- Warranty Claim Analyst at Dana managing warranty claims and ensuring conformance with Corporate policies. Involved in establishing procedures and supporting quality management processes.
Responsibilities
- Manage transactional work by assessing and verifying administrative and technical information received from Customers/Service Centers to properly settle warranty claims ensuring conformance with Corporate policies and procedures
- Assist in establishing proper operating procedures and preventive maintenance programs for Service Centers and Customers
- Perform assessment at Service Center’s site to verify if Dana requirements are applied as per OH Dana Guidelines for Service Centers
- Complete off-site part/warranty claims reviews as required. Assist with returned material investigation as needed
- Support PSS Manager in managing field campaigns at any region or site including preparing documentation (A3 technical info) to get financial approval from Management as needed
- Support Quality Manager, as required, on managing DOA at customer site
- Immediately notify PSS Manager of any customer issues or changes in claim trends to initiate appropriate corrective action investigation
- Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures
- Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures
Requirements
- High school - Minimum Technical degree/diploma in industrial, business disciplines
- University bachelor’s degree is a plus
- 3 - 5 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere
- Automotive business is preferred
- Experience with off highway products/components is preferred
- Foreign languages (English is mandatory)
- Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.)
- RED X knowledge is a plus
- Strong computer skills (MSO & Internet)
- Other languages are a plus
- Strong verbal and written communication skills (Face to face, Phone & e-mail)
- Must be self-starter and able to work towards department goals with minimal supervision
- Teamwork; able to work with people around even if not part of the usual/direct group of colleagues
- Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between
- Flexible schedule. Must be able to travel and work extra hours where necessary
- High analytical and problem-solving skills.
Benefits
- Health and Safety procedures
- Environmental procedures
- Quality System Procedures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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