Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista de Planejamento Comercial na Comerc Energia, apoiando a definição e execução de estratégias comerciais. Colaborando com áreas internas para otimizar vendas e resultados.
Responsibilities
- Support the definition and execution of strategies to optimize sales and achieve company targets.
- Work with data, market and performance analyses to identify opportunities and drive results.
- Collect and analyze data, lead the planning of commercial actions and monitor targets and outcomes.
- Generate insights on the performance of sales teams, preparing reports to track KPIs and identify opportunities for improvement.
- Manage commercial processes, proposing and implementing optimizations across sales, marketing and customer service.
- Act as the communication channel with the commercial team, gaining a deep understanding of their challenges and structuring continuous improvement projects.
- Serve as a link between internal departments to strengthen integration and boost commercial results.
- Propose improvements in CRM usage by identifying needs and defining system adjustments and automations.
- Prepare and present performance analyses and project status updates to senior management, with strategic recommendations.
Requirements
- Bachelor's degree in Engineering, Business Administration, Economics, Marketing or a related field.
- Proficiency in Excel and PowerPoint.
- Knowledge of commercial processes.
- Experience with BI tools (Power BI, Tableau or similar).
- Experience in the electricity/power sector (preferred).
- Experience with CRM systems (Salesforce, HubSpot or similar) (preferred).
Benefits
- Meal allowance
- Transportation allowance
- Health insurance
- Dental insurance
- Culture voucher
- Wellhub
- Galena
- Profit-sharing (PLR)
- Birthday day off
- Life insurance
- and more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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