Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- IT Support Specialist providing responsive IT support for employees at fintech startup. Troubleshooting hardware, software, and connectivity issues within a hybrid work environment.
Responsibilities
- Provide responsive IT support to employees, including troubleshooting hardware, software and connectivity issues across multiple operating systems and remote environments.
- Install, configure and maintain end-user devices and operating systems (macOS, Windows and Linux), ensuring compliance with company security baselines and encryption requirements.
- Manage user onboarding, offboarding and access provisioning through centralized identity and access management systems, including MFA and SSO.
- Monitor and maintain endpoint protection VPN connectivity, and network access controls in accordance with internal security and policy management frameworks.
- Maintain and audit IT asset inventory, including device tracking, software licensing, and secure decommissioning, to support compliance and operational readiness.
- Participate in incident response and service restoration activities in collaboration with Security and Operations teams.
- Support system updates, patching, and backup validation across workstations and integrated cloud systems.
- Collaborate with internal teams to ensure adherence to data protection, access control and configuration management processes.
- Contribute to IT documentation, user training and process improvements to enhance operational efficiency and compliance with internal standards.
Requirements
- Post secondary education in Information Technology or related field with a minimum of 2-3 years of IT support or help desk experience required.
- Previous experience in a cloud-based or SaaS environment preferred.
- Strong knowledge of macOS and Windows operating systems required, including system configuration, security hardening and endpoint management.
- Experience administering identity and access management tools such as JumpCloud, Azure MD, or other SSO/MFA platforms.
- Familiarity with endpoint protection, device encryption, and patch management tools (e.g. SentinelOne, N2WS or equivalent).
- Understanding of ITIL service management processes, ticketing systems, and incident escalation workflows.
- Working knowledge of cloud-based collaboration and productivity suites such as Google Workspace, Atlassian, Slack and Microsoft 365.
- Exposure to AWS environments or an understanding of basic cloud infrastructure concepts (IaaS, Saas).
- Knowledge of IT asset management, software licensing and secure data handling practices aligned with SOC2 and ISO 27001 standards.
- Strong analytical and troubleshooting skills.
- Excellent time management skills with ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong team player with excellent communication skills.
Benefits
- Excellent opportunity to join a fast-growing Fintech startup
- Working in a culture of collaboration and innovation where your voice is valued and given importance.
- Competitive compensation package with bonus and comprehensive healthcare benefits
- Employee and Family Assistance Program
- Fitness and Wellness Credit
- Continuing Education Allowance
- Flexible hours and hybrid-work policy
- Ability to work abroad for up to 2 months in a year (some conditions apply)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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