Hybrid VOIP Support Engineer

at Cyara

• Job title: VOIP Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hyderabad, India

About the role

• VOIP Support Engineer ensuring high-stakes telecommunications decision-making at Cyara. Contributing to innovative solutions and strategic client engagements for optimizing operations.

Responsibilities

• Making high-stakes decisions in real-time to resolve critical telecommunications issues
• Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients
• Leading time-sensitive troubleshooting efforts for high-priority enterprise clients
• Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients
• Influencing customer decisions and strategies related to telecommunications solutions
• Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development
• Continuously evaluating and implementing new technologies to maintain Cyara’s competitive advantage
• Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions
• Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets
• Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise
• Negotiating cost-effective solutions with carriers that directly impact profit margins

Requirements

• 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions
• Demonstrated experience in managing relationships with major telecommunications carriers
• Proven track record of implementing innovative telecommunications solutions in a global enterprise environment
• Experience in collaborating with sales teams to secure high-value contracts
• Background in navigating complex regulatory environments in the telecommunications industry.

Benefits

• Cyara’s Values:
• At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
• Cyara’s Diversity, Equity, Inclusive and Belonging:
• At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.