Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.
About the role
- Lending Operations Analyst at Constantinople improving banking processes. Focus on loan lifecycle from application to settlement.
Responsibilities
- Act as the first line of operational quality control for incoming loan applications.
- Review applications against SOP checklists to identify missing information.
- Validate customer information and documents to ensure it is "decision-ready".
- Liaise with brokers and customers to gather outstanding requirements.
- Manage stakeholders to ensure funds are booked and settlement occurs on time.
- Coordinate post-settlement operations, including Loan Variations and Discharge requests.
- Provide real-time support to borrowers and brokers via live chat and email.
- Identify friction points in SOPs or software platform and provide feedback.
Requirements
- Prior experience in Banking Operations, Loan Processing, in a high-volume Admin/Support environment.
- Experience with customer support (Live Chat/Email) is highly valued.
- Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
- A Process Thinker: You thrive on logic and order.
- Operationally Agile: You are comfortable working in a role that requires "context switching".
- Tech-Native: Comfortable working entirely within a software platform.
- A Clear Communicator: Can explain requirements clearly and professionally.
- Team Oriented: Open to working in a rotation system.
Benefits
- Equal-opportunity employer and value diversity
- Confidential assistance during interview process
- Special accommodation requests treated confidentially
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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