Associate Director of Product Operations at Syneos Health managing product analysts and teams to analyze data for product decisions. Aligning technology initiatives with business goals across multiple departments.
About the role
- Senior Manager of Product Operations for CVS Media Exchange overseeing product lifecycle management. Driving systems and frameworks for strong decision-making and operational rigor in a hybrid working environment.
Responsibilities
- Own and evolve CMX’s product lifecycle methodologies, standards, tooling, templates, and quality controls
- Ensure CMX-wide alignment on product discovery, development, GTM, launch, and post-launch monitoring, as well as product escalations
- Govern decision gates, readiness assessments, and portfolio-level quality metrics, serving as the record keeper for end-to-end product lifecycle compliance
- Maintain a single source of truth for CMX product portfolio health, including dashboards, insights, risks, and resource signals
- Proactively identify cross-team risks, dependencies, and bottlenecks, driving timely resolution
- Proactively communicate risks and bottlenecks to relevant cross-functional stakeholders and Leadership team
- Facilitate portfolio-wide operational cadences (Quarterly/Annual planning, resource reviews, decision forums, GTM sequencing)
- Partner with Product Directors, Engineering, Data, GTM, COEs, and Operations to ensure lifecycle adherence and scalable execution
- Ensure COE partners maintain documented GTM processes that align with CMX Product Operations standards
- Drive organizational adoption of lifecycle processes, templates, and operating mechanisms
- Develop training, guides, and communication plans to ensure consistent understanding across teams
- Mentor Product Operations Specialists; raise operational maturity across product teams
Requirements
- 7+ years of experience in product operations, program management, product management, or PMO in a technology, media, retail media, or digital product environment
- Demonstrated success leading complex cross-functional programs and governance processes
- Expertise in designing and optimizing product lifecycle frameworks and operational systems
- Strong communication skills across all levels, including executives; able to influence decisions without authority
- Proven ability to operate in fast-paced, ambiguous environments while maintaining clarity and structure
- Experience identifying and managing risks, escalations, and organizational dependencies
- Experience in Retail Media Networks, Ad Tech, or large-scale digital platform operations
- Familiarity with tools such as Jira, Confluence, Airtable, Asana, or other PLM toolsets
- Agile certification
- Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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