Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Head of Platform Operations leading service delivery for CV-Library's cloud-native platform. Overseeing infrastructure, DevOps and Information Security teams, ensuring operational excellence.
Responsibilities
- Own end-to-end service delivery across Service Desk, Infrastructure, DevOps and Information Security with overall accountability for the availability, resilience and performance of CV-Library's cloud-native platform.
- Define and operate clear SLAs, SLOs, monitoring and incident management practices, ensuring high levels of reliability and operational maturity.
- Lead and develop high-performing platform and reliability teams, and act as a senior operational voice throughout periods of platform change and growth.
- Lead the Service Desk function using Jira, owning intake, triage, prioritisation, escalation and reporting across incidents, requests and problems.
- Own and lead platform operations across SysOps and DevOps, ensuring clear accountability, effective hands-off and end-to-end service ownership.
- Own the live production estate, ensuring availability, resilience, patching, backup, disaster recovery and operational readiness.
- Lead DevOps and platform enablement, providing the tooling, standards and automation required for teams to build and operate services safely at scale.
- Partner closely with Engineering leadership to enable frequent, reliable and low-risk deployments, embed operational ownership and drive consistency, security, reliability and cost awareness across services.
Requirements
- Proven leadership experience in Platform Operations, DevOps or SRE, managing high-performing teams across Service Desk, SysOps and DevOps functions
- Hands-on expertise with cloud-native platforms, including AWS, Kubernetes, Kafka, Terraform and modern CI/CD and observability tooling
- Track record of enabling engineering teams to deploy and operate microservices safely, embedding operational ownership and reducing manual toil
- Strong operational mindset, with experience defining SLAs/SLOs, managing incidents, and ensuring reliability, resilience and scalability of large-scale platforms
- Excellent collaboration and communication skills, able to act as a senior operational voice, translate technical risk into business impact and drive platform standards and best practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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