Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Account Executive role at Resume-Library focused on managing customer accounts and driving sales growth. Seeking a driven individual with strong negotiation skills and account management experience.
Responsibilities
- Managing and increasing sales by maintaining and developing customer accounts
- A data led approach to actively developing sales from existing, new and lapsed customers
- Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team
- Embrace new sales tools and software including the adoption of AI and automation
- Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products
- Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level
- Providing an excellent level of service to all customers, whether that be via phone, video call or face to face
- Forecasting future sales and buying patterns for all accounts to the Sales Manager
- Reactivating lapsed accounts to generate new business.
Requirements
- Sales experience, with the ability to identify and maximise upsell opportunities
- Strong negotiation skills with experience speaking to key decision makers and handling objections
- A confident and outgoing individual with interpersonal skills
- Able to demonstrate good organisational qualities and able to multi-task efficiently and work in a face-paced environment
- Ability to work calmly, effectively and to listen whilst working to various KPIs
- Obtain and respond positively to feedback
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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