Administrative and Sales Support Assistant managing commercial offers and customer relations at Ingeteam. Engaging in dynamic post - sale activities in a leading organization in electrical power systems automation.
About the role
- Service Administrator at Cummins managing customer inquiries and leading technician team in Czech Republic. Providing technical support and ensuring service delivery standards are met.
Responsibilities
- Act as the primary point of contact for customers, managing inquiries via phone or in person and ensuring excellent service delivery.
- Lead and support a small team of technicians, coordinating daily tasks and ensuring efficient job scheduling and completion.
- Provide basic technical support and guidance to customers, addressing product or service-related queries effectively.
- Prepare and issue basic quotations, repair estimates, and work orders in line with company procedures.
- Analyze customer needs, gather relevant information, and develop appropriate repair plans and schedules in collaboration with the Service Supervisor or Team Lead.
- Monitor service performance to ensure established standards, KPIs, and productivity targets are consistently met.
- Maintain strong customer relationships by providing timely updates on repair status, explaining service charges, and resolving warranty or service concerns.
- Support workshop operations by managing documentation, tracking service progress, and assisting with administrative and coordination tasks as required.
Requirements
- Experience with leading team of techs.
- Powergen experience.
- Technical trade school/ vocational diploma or certification or equivalent experience required.
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Native or fluent Czech speaker with good command of English for effective professional communication.
- Solid financial acumen with the ability to interpret and apply key financial indicators in business decision-making.
- Excellent communication and customer focus skills, with proven ability to build strong relationships and deliver customer-centric solutions.
Benefits
- Full time contract, hybrid in limited amounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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