Hybrid Mid-level Process Analyst

at Cruzeiro do Sul Educacional S/A

• Job title: Mid-level Process Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Process Analyst responsible for analyzing and improving processes at Cruzeiro do Sul Educacional. Collaborating on documentation and alignment with governance and compliance requirements.

Responsibilities

• Analyze, model, document and propose improvements to organizational processes, ensuring alignment with internal policies, regulatory compliance and good Governance, Risk and Controls (GRC) practices.
• Perform end-to-end process mapping, analysis and modeling using established methodologies and frameworks.
• Conduct interviews, workshops and meetings with stakeholders to gather information and understand the current (As-Is) process flow.
• Develop process documentation, flowcharts, diagrams and other artifacts required to document the target (To-Be) flow.
• Identify risks, controls, operational gaps and opportunities for improvement in existing processes.
• Support transformation, review and standardization initiatives for processes, aligned with the company's strategic objectives.
• Participate in or lead impact analyses for changes and strategic initiatives.
• Contribute to defining performance indicators (KPIs) and monitoring metrics for processes.
• Work in partnership with Risk, Internal Controls, Privacy, Legal and other multidisciplinary teams.
• Ensure compliance with internal standards, corporate policies and applicable regulatory requirements.
• Support process governance activities, including the periodic maintenance and updating of documentation.

Requirements

• Bachelor's degree in Business Administration, Accounting, Economics, Engineering or related fields.
• Preferred: Postgraduate degree in Risk, Internal Controls, Governance, Finance, Controllership and/or Audit or related areas.
• Previous experience in process mapping, review and analysis.
• Experience with modeling tools (e.g., Bizagi, Signavio, ARIS, Miro, Visio).
• Analytical skills, structured thinking and the ability to conduct interviews and workshops.
• Knowledge of continuous improvement methodologies (Lean, PDCA, Kaizen, etc.).
• Good verbal and written communication skills for interacting with business areas and preparing documentation.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Transportation allowance
• Meal allowance
• Pharmacy benefit
• Gym membership partnership (Total Pass)
• Two full scholarships (Undergraduate, Postgraduate and MBA) — extendable to dependents.
• Birthday day off: One day off during the birthday month (requires prior alignment with direct manager)