Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
CD
Hybrid Manager – Customer Experience Center
Posted last month
About the role
- Manager overseeing Customer Experience Center in EMEA, driving customer service and marketing excellence through leadership and process development.
Responsibilities
- Functional leadership of the European Customer Experience Centers
- Disciplinary/line management of the Customer Experience Center Germany
- Development of new Customer Experience Centers
- Regular monitoring of lead KPIs
- Ensuring adherence to the lead process
- Monitoring quality standards in the CRM system
Requirements
- Completed commercial training and/or degree
- International experience in data-driven (B2B) marketing or sales
- Initial leadership experience
- Experience with CRM systems (e.g., SAP)
- Very good command of English
- Structured working style and affinity for working in matrix teams
Benefits
- Fitness discounts
- Employee discounts and special offers
- Bike leasing
- Company pension scheme
- Health days on various topics
- Employee parking
- Subsidized cafeteria
- Free beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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