Supports eCommerce operations for the Electronics division at QVC, maintaining calendars, developing content strategies, and analyzing sales performance.
About the role
- eCommerce Manager leading growth and optimization of online sales channel for material handling products. Focused on enhancing customer journey and driving online revenue in New Bremen, OH.
Responsibilities
- Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
- Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
- Provide operational and eCommerce order support to the Retail network.
- Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
- Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
- Collaborate cross functionally to develop strategies to help optimize the online buying experience.
- Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
- Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
Requirements
- Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
- Non-degree considered if 12+ years of related experience along with a high school diploma or GED
- Experience in developing and leading eCommerce programs.
- Understanding of how content, design, and user interface work together to create an optimal user experience.
- Strong understanding of online marketing strategies.
- Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
- Knowledge of eCommerce processes and best practices.
- Ability to prioritize projects, work within short time frames, and meet deadlines.
- Proactive, flexible self-starter with strong interpersonal and team building skills.
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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